We accept most major credit/debit cards.
Goods will only be dispatched once payment details have been checked and verified by realex and 3D secure.
Subject to stock availability, good(s) will be delivered within 5 working days.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you are unhappy with your product(s) when you receive them, you can return them for a full refund (This does not include any costs incurred by you). All we ask is that the product is unused and you contact us within 7 days of receiving your order.
When you send back your product, we would ask that you wrap the goods well and you enclose a letter explaining the reason for the return, in order for us to keep a record and also deal with the problem accordingly.
Out of Stock Policy
Very occaisonally items are out of stock, this may be caused by supplier production problems or quality issues. We will always offer the customer the following options:
Retain your order until stock becomes available (generally we can advise how long this would be).
Select an exact alternative from a different brand.
Offer you an alternative product.
Cancel or refund your order if no alternative exists.
You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.
If you cancel your order after we have dispatched the goods, then you must return them to us in a reasonable condition and at your own expense. We recommend the use of a 'Recorded Delivery Service'.
You can no longer cancel your order once the product has been opened or used. However, your statutory rights concerning the quality of these products will be unaffected.